Customer Testimonials

This was my first time buying a home. She made the process great. [Our] family will be forever grateful for all the amazing hard work the team put in.

Jon G.

Big decisions to make multiple times and all of them seemed to fall on weekends to boot. Carol was always immediately available and provided all requested documentation, etc. nearly immediately as well. And this was BEFORE I had even formally committed to go with her and BankSouth for my lending needs. And she never even mentioned that once as she was helping me through everything. That alone made going with BankSouth a no brainer!

Michael C.

Carol and her team were such a pleasure to work with and she was very patient explaining each step of the process to us. I would recommend Carol and her team to anyone looking to purchase a home.

Kyle G.

Carol worked HARD to get things done that protected my closing date. Creative solutions, inquiring about the possible ways to resolve a last minute issue that threatened to delay my closing less than 2 days before the fact. I also appreciated her familiarity with the plethora of mortgage programs and offerings available for me as a first time home buyer. Amazing work! Thank you Carol and her team for their diligence!

Nicole D.

Carol was great. We were able to get everything done remotely and the closing went wonderful.

Christopher B.

Working with Carol Schretter was an absolute dream. Her expert advice, excellent communication, and years of experience made me feel confident and secure through my home buying experience. I would refer Carol without hesitation, as her years of experience are greatly unparalleled, leaving a homebuyer feeling confident, secure, and happy! Thank you for everything, Carol!

Alia T.

I was a nervous wreck starting this process. But as I talked with Carol she made me feel more at ease. When I had a question she had the answers. When I needed some reassurance she had an answer. The constant communication was great and I’m grateful to her for making this process easy. Patience is not one of my strong suits but having Carol with me along for the ride, well it was smoother than I thought. I felt comfortable with Carol. Thank you so much for working with me and getting me here.

Alice J.

Carol's level of professionalism was outstanding. She was always available, knowledgeable, helpful and gave great advice when needed. She made the refinance process easy, quick and kept us informed all along the way. I came to BankSouth because Carol was there, having met her several times before. A company is only as good or bad as the employees who represent it and I consider Carol a great asset to BankSouth. I would consider using BankSouth again because of my experience with her!

Delma D.

I'm a realtor and Carol has stood out above multiple lenders I work with that are also good, so I chose to use her. She's great. She needs a promotion. You can tell she truly cares about her clients more than almost anyone else I know.

Michael C., Realtor

Timely, accurate, supportive communication. One of Carol's strengths in the lending process is her ability to communicate with her clients effectively and at the same time make them feel supported and appreciated. Her advice was invaluable in guiding us through all the decisions necessary to purchase a new house. My wife and I could not be more pleased with our experience and the successful outcomes Carol expertly orchestrated.

Christopher H.


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